Learning Manager at SITEL

November 26, 2018 10:09 PM | Anonymous member (Administrator)

https://career4.successfactors.com/sfcareer/jobreqcareerpvt?jobId=75153&company=SitelPROD&username=&st=AD3264F0D020F543BAE260EBADC3A6DE547F1B69


Summary of Primary Job Responsibilities

Manages training programs and learning experiences for adult learners in a site. Hires, trains and supervises a staff of trainers. Develops/implements training programs for contact center personnel, which may include management development programs. Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness. Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources. Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers. Conducts the most complex training classes. Develops standards for monitoring agents/representatives. Ensures that feedback programs provide agents with guidance to correct problems. Conducts train-the-facilitator sessions to keep trainers effective.

 

Education

Education (if beyond High School or equivalent): Four-year college degree or equivalent directly related work experience.

 

Experience Target

3-5 years of proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners

 

Knowledge/Skills/Abilities

Ability to manage projects and deadlines, manage people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. Good judgment and the ability to express thoughts clearly and simply


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ATD New Mexico

1112 San Pedro Drive NE #235

Albuquerque, NM  87110


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