Learning and Development Specialist at U.S Eagle

December 18, 2018 7:42 PM | Anonymous member (Administrator)

https://www.paycomdfw.net/v4/ats/web.php/jobs/ViewJobDetails job=9190&clientkey=C81D9D84850F0E7DEA80B195330A2A97


Role:

U.S. Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are an organization that quietly does the right thing in a world that cant stop talking about doing just that. At U.S. Eagle, you can make a big impact and help create a world where people matter more than profit. As a Learning and Development Specialist, you will make a big impact by collaborating with other awesome people to design, develop, and deliver programs and processes that sustain the positive member and employee experience we are known for.

Essential Functions & Responsibilities:

  • Designs, develops and delivers programs and processes intended to help the organization understand, analyze and create a sustainable and positive member and employee experience.
  • Works with managers to provide best practices and support for coaching staff of the credit union's service culture.
  • Collaborates with necessary departments to establish and sustain our mission-centric culture with the focus on improving our member and employee experience.
  • Advocates for and leads the training and transition needs of employees and members by contributing to change management efforts.
  • Educates management and staff on member experience concepts and processes.
  • Uses business analytics to drive product and program quality improvements based on member feedback and core member service measurements.
  • Identifies training gaps throughout the organization and works with Director of Learning and Development and subject matter expert(s) to address gaps in knowledge.
  • Uses Instructional Systems Design (ISD) to develop employee learning materials in multiple formats and delivery modes.
  • Other duties as assigned.

Qualifications

Experience: Two (2) years to five (5) years of similar or related experience.

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.

Other Skills: Experience creating and delivering presentations utilizing adult learning philosophies. Excellent writing and verbal skills required. Minimum three (3) years financial industry or Instructional Systems Design experience preferred. A background in organizational development is preferred.


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