Learning Coordinator at Presbyterian

April 28, 2019 2:56 PM | Anonymous member (Administrator)
  • Job Description

     

    Summary:

    Owns the overall implementation of learning programs by coordinating marketing, communications, logistics, and tracking. Serves as a liaison with learning program stakeholders to ensure learning programs are attended and delivered as planned.

     

     
    Responsibilities:

  • ·         Program Management: Serves as the central point of contact for learning program implementation including things such as registration of learners, coordination of facilitators, preparing class materials, preparing rooms (including scheduling and setup/reset), tracking attendance, and other related duties. Continually improves and refines processes and procedures to optimize program functioning and ensure quality outcomes.
  • ·         Learning Liaison: Serves as a resource to help learners understand course offerings, how to register, and how to engage in learning services including participant reminders, pre-work, and post-work.
  • ·         Communicates with and schedules facilitators and presenters to ensure they know their role in learning programs. Monitors and administrates communication tools used by department.
  • ·         Front Desk Support: Point of contact for visitors and users of learning spaces. Answers questions and directs people to where they need to be.
  • ·         Learning Management System (LMS) Administration: Uses the LMS to build courses and curricula, manages and tracks registrations, rosters and waitlists, tracks attendance, manages instructors and other resources, runs evaluation and other reports, and other related duties in the LMS.
  • ·         Material Development & Production: Compiles, edits, and formats training material and departmental documents. Develops and publishes ongoing communications that include courses and information on programs and learning opportunities and resources. Prints class materials including name tents, participant guides, handouts, toolkits, facilitator guides, sign-in sheets, certificates, etc. Organizes materials and PowerPoint presentations electronically.
  • ·         Analyzing Learning Data & Reporting: Develops evaluation strategies and administers reports to track the effectiveness of learning programs and creates reports demonstrating the value of learning programs.
  • ·         Resource Management: Keeps track of and administers resources and technology used in learning programs. Orders supplies and maintains inventory.
  • ·         Team Support: Provides support to team members, including, but not limited to, assistance with presentation creation, communications, research for new programs, and representation on various committees or task forces. Continuously seeks ways to improve the effectiveness and efficiency of learning coordination processes.
  • ·         Facilities Management: Oversees room / furniture setup and use, catering / refreshments, cleaning, building maintenance, Audio/Visual equipment, and equipment repairs in training rooms. Clean up rooms and white boards after training is complete and ensure all training spaces are ready for their next use.
  • ·         Administrative Duties: Provides administrative support, including, but not limited to, processing invoices, managing group timecards, ordering supplies, managing contracts and licenses, managing calendars and schedules, etc.

 

Other Information

Qualifications


Other information:
High School diploma required, Bachelor Degree preferred. At least 5 years of experience managing a complex office environment.

*Experience working collaboratively to create innovative solutions *Experience supporting learning programs a plus.

*Program/project management experience a plus.

*Organizational, planning, and prioritization skills

*Strong initiative and problem-solving skills, with a sense of urgency. *Ability to self-manage projects and workload.

*Strong attention to accuracy and high-detail orientation. *Collaborates effectively as part of multiple teams.

*Proficient in documenting, communicating, and improving processes *Able to take initiative in developing new methods, procedures, and approaches to sustain or improve operations

*Highly proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint).

*Able to quickly learn new software and web-based applications. *Working knowledge of webinar and online video-conferencing software/apps - proficiency a plus.

*Demonstrated ability to communicate in an effective professional manner, both verbally and in writing.

*Excellent telephone skills, with the ability to communicate in a positive manner with all levels of personnel and guests.

*Knowledge of office equipment and facilities.

*Ability to deal with and help others navigate ambiguity and uncertainty.

*Ability to be flexible to accommodate quick turnaround on projects and deliverables required and sometimes work outside of normal business hours. 

 

Education:
Essential:
* Associate Degree

Benefits


Benefits 
Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries
  • Full medical, dental and vision insurance
  • Flexible spending accounts (FSAs)
  • Free wellness programs
  • Paid time off (PTO)
  • Retirement plans, including matching employer contributions
  •  Continuing education and career development opportunities
  • Life insurance and short/long term disability programs

 

 

 

 

 

 

 

 

 

 

https://careers-phs.icims.com/jobs/8346/learning-coordinator-ii/job


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