Overview
Owns the overall implementation of learning programs by coordinating marketing, communications, logistics, and tracking. Serves as a liaison with learning program stakeholders to ensure learning programs are attended and delivered as planned.
Responsibilities
Responsibilities:
Program Management:
Serves as the central point of contact for learning program implementation including things such as registration of learners, coordination of facilitators, preparing class materials, preparing rooms (including scheduling and setup/reset), tracking attendance, and other related duties. Continually improves and refines processes and procedures to optimize program functioning and ensure quality outcomes.
Learning Liaison:
Serves as a resource to help learners understand course offerings, how to register, and how to engage in learning services including participant reminders, pre-work, and post-work. Communicates with and schedules facilitators and presenters to ensure they know their role in learning programs. Monitors and administrates communication tools used by department.
Front Desk Support:
Point of contact for visitors and users of learning spaces. Answers questions and directs people to where they need to be.
Learning Management System (LMS) Administration:
Uses the LMS to build courses and curricula, manages and tracks registrations, rosters and waitlists, tracks attendance, manages instructors and other resources, runs evaluation and other reports, and other related duties in the LMS.
Material Development & Production:
Compiles, edits, and formats training material and departmental documents. Develops and publishes ongoing communications that include courses and information on programs and learning opportunities and resources. Prints class materials including name tents, participant guides, handouts, toolkits, facilitator guides, sign-in sheets, certificates, etc. Organizes materials and PowerPoint presentations electronically.
Analyzing Learning Data & Reporting:
Develops evaluation strategies and administers reports to track the effectiveness of learning programs and creates reports demonstrating the value of learning programs.
Resource Management:
Keeps track of and administers resources and technology used in learning programs. Orders supplies and maintains inventory.
Team Support:
Provides support to team members, including, but not limited to, assistance with presentation creation, communications, research for new programs, and representation on various committees or task forces. Continuously seeks ways to improve the effectiveness and efficiency of learning coordination processes.
Facilities Management:
Oversees room / furniture setup and use, catering / refreshments, cleaning, building maintenance, Audio/Visual equipment, and equipment repairs in training rooms. Clean up rooms and white boards after training is complete and ensure all training spaces are ready for their next use.
Administrative Duties:
Provides administrative support, including, but not limited to, processing invoices, managing group timecards, ordering supplies, managing contracts and licenses, managing calendars and schedules, etc.
Qualifications
Other information:
High School diploma required, Bachelor Degree preferred. At least 5 years of experience managing a complex office environment.
*Experience working collaboratively to create innovative solutions
*Experience supporting learning programs a plus.
*Program/project management experience a plus.
*Organizational, planning, and prioritization skills
*Strong initiative and problem-solving skills, with a sense of urgency.
*Ability to self-manage projects and workload.
*Strong attention to accuracy and high-detail orientation.
*Collaborates effectively as part of multiple teams.
*Proficient in documenting, communicating, and improving processes
*Able to take initiative in developing new methods, procedures, and approaches to sustain or improve operations
*Highly proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint).
*Able to quickly learn new software and web-based applications.
*Working knowledge of webinar and online video-conferencing software/apps - proficiency a plus.
*Demonstrated ability to communicate in an effective professional manner, both verbally and in writing.
*Excellent telephone skills, with the ability to communicate in a positive manner with all levels of personnel and guests.
*Knowledge of office equipment and facilities.
*Ability to deal with and help others navigate ambiguity and uncertainty.
*Ability to be flexible to accommodate quick turnaround on projects and deliverables required and sometimes work outside of normal business hours.
UPDATED: 4/21/2019
Education:
Essential:
* High School Diploma or GED
Benefits
Benefits
Benefits are effective day-one (for .45 FTE and above) and include:
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
