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DIRECTOR LEARNING & ORGANIZATIONAL DEVELOPMENT (JOB ID: 18299)

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

 

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

 

We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

 

Job Description 

Education:
Essential:
* Master Degree

 

 

Other information:

Masters Degree in Human Resources, Organizational/Industrial Psychology, Organizational Development, Business, Healthcare Administration, Instructional Design, or related area required.

*Minimum of ten (10) years of experience of progressively increased responsibilities for talent development related experience including areas such as leadership development, talent management, organizational development, education / training, and project management required. Healthcare experience preferred.
*Experience managing people and building high performance teams required.
*Experience working with all levels of leaders, including executive leaders required.
*Experience navigating complex organizations required.

Skills in:
*Interpersonal
*Team leadership
*Communication and listening
*Presentation and facilitation
*Influencing
*Project management

  

Summary:
Establishes Presbyterians Learning & Development, Organizational Development, Change Management, Learning Governance, and Learning Technology strategy to help employees be effective in their roles and to help our people thrive. Acts as an innovative and strategic business partner with other leaders to identify and develop skills needed to advance organizational strategic priorities. Mentors and supports learning practitioners to create a high performing learning organization. Reports to the VP, Chief Learning Officer and serves as part of Presbyterians learning leadership team.

 

Responsibilities:
* Learning Strategy Philosophy & Practice: Responsible for establishing a consistent and effective method to build and implement Learning Strategies for complex initiatives. Builds this skill in practitioners. 
* Instructional Design & Curriculum Management: Establishes the practice and philosophy for instructional design. Oversees core curricula development, content, marketing, and organizational alignment. Builds this skill set in practitioners.
* Organizational Development (OD): Establishes the practice and philosophy for OD and builds this skill in OD practitioners across the organization. Employs OD strategies to consider the big picture when implementing complex initiatives.
* Change Management: Establishes the practice and philosophy for leading change and builds this skill in change agents and practitioners across the organization. Employs Change Management strategies when implementing complex initiatives.
* Learning Governance: Leads activities that govern how learning is implemented, how mandatory education is determined, and how learning standards are implemented. 
* Learning Technology: Provides thought leadership on innovative learning technologies, multimedia production. Oversees implementation, standards, and use of learning technologies. 
* Consulting: Consults with other leaders on learning and development needs. Employs a performance consulting mindset to get to the root cause of development needs.
* Collaboration: Works with other leaders and stakeholders in the development and implementation of learning and development initiatives to ensure alignment with organizational priorities and culture. Supports One Presbyterian and an integrated learning strategy by working closely with other learning leaders.
* Advocacy: Represents Presbyterian positively in the community. Represents learning and development in system initiatives and advocates for continued development of all employees. 
* Evaluation: Evaluates the effectiveness and efficiency of learning and development programs.
* Team Management: Manages and develops a team of highly effective learning and development professionals. Serves as a mentor to learning professionals. Allocates team resources based on priority needs.
* Strategy & Operations: Converts learning and development strategies into operational plans and budgets. Creates business cases to support the learning and development needs of the organization. Sets, measures, and reports on expected outcomes/goals to demonstrate progress/success.
* Vendor Management: Provides leadership and expertise in the screening and selection of external vendors and consultants to support learning and development work. Establishes quality expectations and assures that vendors meet delivery and quality criteria.

 

Benefits

Benefits are effective day-one and include:

• Competitive salaries

• Full medical, dental and vision insurance

• Flexible spending accounts (FSAs)

• Free wellness programs

• Paid time off (PTO)

• Retirement plans, including matching employer contributions

• Continuing education and career development opportunities

• Life insurance and short/long term disability programs

 

About New Mexico

New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

 

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

 

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

 

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

NW123

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DIRECTOR LEADERSHIP EXPERIENCE (JOB ID: 18298)

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

 

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

 

We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

 

Job Description 

Education:
Essential:
* Master Degree

 

 

Other information:

Masters Degree in Management, Human Resources, Organizational/Industrial Psychology, Organizational Development, Business, Healthcare Administration, Instructional Design, or related area required.

*Minimum of ten (10) years of experience of progressively increased responsibilities for talent development related experience including areas such as leadership development, talent management, organizational development, education / training, and project management required. Healthcare experience preferred.
*Experience managing people and building high performance teams required.
*Experience working with all levels of leaders, including executive leaders required.
*Experience navigating complex organizations required.

Skills in:
*Interpersonal
*Team leadership
*Communication and listening
*Presentation and facilitation
*Influencing
*Project management

  

Summary:
Establishes Presbyterians Leadership Development strategy to help leaders be effective in their roles and to help our people thrive. Creates a culture of learning and development. Acts as an innovative and strategic business partner with other leaders to identify and develop leadership skills and to determine how leadership can be advanced to help the organization achieve strategic priorities. Reports to the VP, Chief Learning Officer and serves as part of Presbyterians learning leadership team

 

Responsibilities:
*Leadership Development Philosophy & Practice: Responsible for establishing a consistent and effective method to build and develop the leadership competencies, skills, and behaviors desired by highly effective Presbyterian leaders. Incorporates these methods into organizational practices such as performance management, talent management, team development, talent acquisition, organizational development, change, etc.
* Curriculum Management: Oversees leadership curricula development, content, marketing, and organizational alignment. Manages career paths that help employees explore career aspirations and advance their careers.
* Organizational Development (OD): Employs OD strategies to consider the big picture when implementing complex initiatives.
* Coaching & Mentoring: Establishes the best practice for internal and external coaching and mentoring. Manages these relationships and contracts. Develops a culture of coaching.
* Assessments: Oversees the use of personality and 360 assessments. Ensures these tools are used consistently, appropriately and effectively.
* Talent Management: Supports the succession planning and performance management strategies of the organization and helps managers effectively engage in those activities. 
* Consulting: Consults with other leaders on leadership and team development needs. Employs a performance consulting mindset to get to the root cause of development needs.
* Collaboration: Works with other leaders and stakeholders in the development and implementation of leadership development initiatives to ensure alignment with organizational priorities and culture. Supports One Presbyterian and an integrated learning strategy by working closely with other learning leaders.
* Advocacy: Represents Presbyterian positively in the community. Represents learning and leadership development in system initiatives and advocates for continued development of leaders. Works with other learning resources to utilize the best learning modalities and technologies for each situation.
* Evaluation: Evaluates the effectiveness and efficiency of leadership development programs.
* Team Management: Manages and develops a team of highly effective leadership development professionals. Serves as a mentor to learning professionals. Allocates team resources based on priority needs.
* Strategy & Operations: Converts leadership development strategies into operational plans and budgets. Creates business cases to support the leadership development needs of the organization. Sets, measures, and reports on expected outcomes/goals to demonstrate progress/success.
* Vendor Management: Provides leadership and expertise in the screening and selection of external vendors and consultants to support leadership development work. Establishes quality expectations and assures that vendors meet delivery and quality criteria.

 

Benefits

Benefits are effective day-one and include:

• Competitive salaries

• Full medical, dental and vision insurance

• Flexible spending accounts (FSAs)

• Free wellness programs

• Paid time off (PTO)

• Retirement plans, including matching employer contributions

• Continuing education and career development opportunities

• Life insurance and short/long term disability programs

 

About New Mexico

New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

 

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

 

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

 

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

NW123

http://tinyurl.com/ybkvy8os

INSTRUCTIONAL DESIGNER - TALENT DEVELOPMENT (JOB ID: 17871)

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

 

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

 

We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

 

Job Description 

Education:
Essential:
* Bachelor Degree

 

 

Other information:
Required: Bachelors Degree in related field. Preferred: Masters Degree in instructional technology, adult education, instructional design, curriculum design or related field.

Experience:
Required: Three to five years experience creating learner-centered instructional content and performance-based instructional systems design processes. Experience with online course design and management tools. Experience with graphic and multimedia authoring software and website design software. Experience in supervisory and managerial positions preferred.
Demonstrate an independent work initiative, sound judgment and attention to detail. Mastery of consultative, project management and change management skills and applicable learning technologies. Professional demeanor, customer service orientation and commitment to continuous learning

  

Summary:
Applies business and ISD processes to lead the development of department and/or system-wide learning programs and interventions in support of the organization s strategic goals and objectives

 

Responsibilities:
*Applies business and ISD processes to lead the development of department and/or system-wide learning programs and interventions in support of the organization s strategic goals and objectives. 
*Identifies SME s and their requirements to facilitate design, development, and implementation of programs. Provides oversight for design, development, delivery and evaluation of programs by colleagues and vendors.
*Develops and implements standards, templates, and processes to ensure efficient, effective, and engaging learning interventions. 
*Creates engaging and performance driven educational programs/materials using a variety of delivery and instructional methods and modes. 
* Identifies needs and helps expand departmental and organizational knowledge and skills related to interactive instructional strategies and technology (i.e., gaming, social media, etc.) 
*Works with team members and stakeholders to align organizational programs, structures and systems to leverage organizational resources. 
*Evaluates the effectiveness of learning programs through the monitoring of course performance against evaluation targets. Implements improvements as needed to meet targets.
*Builds effective long term relationships with clients to support measurable and sustainable improvements in performance across diverse sectors of the organization.
*Acts as a liaison between the department resources and the client to ensure that programs meet client needs and quality standards and reflect sound educational practice; Pro-actively identifies and addresses project issues.

 

Benefits

Benefits are effective day-one (for .45 FTE and above) and include:

• Competitive salaries

• Full medical, dental and vision insurance

• Flexible spending accounts (FSAs)

• Free wellness programs

• Paid time off (PTO)

• Retirement plans, including matching employer contributions

• Continuing education and career development opportunities

• Life insurance and short/long term disability programs

 

About New Mexico

New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

 

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

 

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

 

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

NW123

Job Posting:

Part-time Trainer

RLS & Associates, Inc.

 

Job Duties: Provide training to New Mexico’s rural transit systems and special transportation providers. Conduct training across the state at various locations; develop and maintain training records, as required. The majority of trainings will occur on weekends. Workload is anticipated to be two weekends per month. Candidate must be willing to travel throughout the state of New Mexico to provide trainings.

 

Minimum Qualifications: High school diploma or equivalent plus two years of experience in public transit or human service agency transportation or equivalent experience in the transportation industry. Persons interested should be self-motivated and willing to travel within New Mexico. Valid driver’s license required. Experience and good working knowledge of Microsoft Office Programs desired.

 

Work Performed:

➢ Perform training sessions and seminars on site. Coordinate all aspects of individually assigned training sessions. Provide follow-up as necessary.

➢ Administer training networks as established in New Mexico. Coordinate trainer meetings, monitor training schedules, and order new supplies as needed.

➢ Perform computer-related tasks and functions.

➢ Perform other related duties incidental to the work described herein.

 

Physical Requirements:

1. Ability to bend, crouch, kneel, twist, push, and pull

2. Normal hearing with the aid of corrective devices (i.e. hearing aid)

3. Normal vision with the aid of corrective devices (i.e. glasses)

4. Not prone to fainting spells, blackouts, dizziness, or seizures

5. Ability to sit in a normal seated position for extended periods of time

6. Ability to endure frequent driving

7. Ability to lift up to 25 lbs.

8. Ability to be exposed to dust, gas, and/or fumes

9. Ability to exert up to 20-50 pounds of force occasionally and/or 10-26 pounds of force frequently

 

Application Instructions:

Interested parties should submit resumes to RLS & Associates, Inc. 3131 S. Dixie Highway, Suite 545 Dayton, OH 45439, rls@rlsandassoc.com. Contact Christy Campoll with any questions about the position: (937) 299-5007.

 

Program Manager (REQ7607)

Collaborates closely with Northern New Mexico employers to promote workforce development programs to promote economic development. Serves as a liaison with external constituencies and provides professional guidance and leadership for workforce development in Northern New Mexico. Collaborates with regional employers to develop and deliver customized training for workforce development. Manages and submits Federal and State Adult Basic Education grants, ensures compliance with university, state and federal policies and regulations. Manages all financial aspects of the listed programs. This includes multiple funding sources such as tuition, fees, and contracts and grants. Develops annual budgets, approve program expenditures and prepared required reports as mandated by external agencies. Oversees and coordinates the annual grant proposal submission. Oversees Adult Basic Education, English as a Second Language and Community Education programs, including the Summer Program for Youth. Designs, develops and oversees the curriculum for these programs to include diverse activities to engage cross-generational and cross-cultural learning. Oversees program personnel. This includes the recruitment and hiring of non-credit instructors, supervision of staff and coordination of volunteers. Collaborates with University Marketing personnel on schedule production, news releases and press announcements, webpage presence, social media and tabling at community events. Serves as leadership for the programs and collaborate with university departments, K-12 schools, and local organizations to serve the workforce needs of the Los Alamos community and Northern New Mexico. Performs miscellaneous job-related duties as assigned. Must possess Bachelor’s Degree and Master’s Degree. Demonstrated success in workforce development. Understanding of the Northern New Mexico workforce challenges. Knowledge of local and regional employers and workforce needs. Knowledge of federal, state and/or community funding sources and mechanisms. Ability to work effectively independently as well as collaboratively and a desire to achieve. Ability to manage and prioritize multiple complex tasks and to maintain deadlines. Ability to interact with diverse constituencies. Excellent interpersonal, verbal, and written communication skills. Professional appearance and demeanor. Knowledge of grant funding policies and procedures and applicable local, state, federal and university regulations. Three or more years of experience in technical writing, editing, and grant proposal preparation. Ability to synthesize verbal and written sources of information and data into coherent program case statements that meet grantor needs and application requirements. Strong computer literacy with established skills in Microsoft Office suite. Demonstrated attention to detail, professional attitude, and ability to maintain confidentiality. Proactive and action-oriented personality; strong sense of pace and urgency. Experience developing and tracking budgets.

Please upload resume or C.V. and Cover Letter. Selected applicant must provide official transcripts.

TO APPLY: For complete information including closing dates, minimum requirements, and instructions on how to apply for this or any UNM position, please visit our website at https://unmjobs.unm.edu or call (505) 277-6947, or visit our HR Service Center at 1700 Lomas Blvd. NE, Suite 1400, Albuquerque, NM 87131.

https://www.paycomdfw.net/v4/ats/web.php/jobs/ViewJobDetails job=9190&clientkey=C81D9D84850F0E7DEA80B195330A2A97

Role:

U.S. Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are an organization that quietly does the right thing in a world that cant stop talking about doing just that. At U.S. Eagle, you can make a big impact and help create a world where people matter more than profit. As a Learning and Development Specialist, you will make a big impact by collaborating with other awesome people to design, develop, and deliver programs and processes that sustain the positive member and employee experience we are known for.

Essential Functions & Responsibilities:

• Designs, develops and delivers programs and processes intended to help the organization understand, analyze and create a sustainable and positive member and employee experience.
• Works with managers to provide best practices and support for coaching staff of the credit union's service culture.
• Collaborates with necessary departments to establish and sustain our mission-centric culture with the focus on improving our member and employee experience.
• Advocates for and leads the training and transition needs of employees and members by contributing to change management efforts.
• Educates management and staff on member experience concepts and processes.
• Uses business analytics to drive product and program quality improvements based on member feedback and core member service measurements.
• Identifies training gaps throughout the organization and works with Director of Learning and Development and subject matter expert(s) to address gaps in knowledge.
• Uses Instructional Systems Design (ISD) to develop employee learning materials in multiple formats and delivery modes.
• Other duties as assigned.

Qualifications

Experience: Two (2) years to five (5) years of similar or related experience.

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.

Other Skills: Experience creating and delivering presentations utilizing adult learning philosophies. Excellent writing and verbal skills required. Minimum three (3) years financial industry or Instructional Systems Design experience preferred. A background in organizational development is preferred.

Congratulations! The New Mexico Chapter has been selected as the December 2018,

ATD Chapter of the Month.

This award recognizes your chapter for its many accomplishments, including Chapter

Affiliation Requirements (CARE) achievement, Sharing Our Success (SOS) submission

acceptance, and overall chapter strength, growth, and innovation.

Since the program’s inception in 2003, ATD chapter leaders have benefited from the

shared knowledge and ongoing learning that the SOS program provides. The Chapter of

the Month award is this program’s highest honor.

Please convey my congratulations to everyone in your chapter who contributed to this

success. I encourage you to continue to work collaboratively on the excellent projects

and programs that benefit ATD members, chapters, and ultimately, the talent

development profession.

Best wishes for continued success.

Best regards,

Tony Bingham

Assistant Professor-Sedimentary Geology (req6930)

The Department of Earth and Planetary Sciences at the University of New Mexico invites applications for a tenure-track faculty position at the rank of Assistant Professor in the broad field of Sedimentary Geology with demonstrated research expertise that complements existing departmental strengths (see epswww.unm.edu). The position is a full-time, probationary appointment leading to a tenure decision. We are interested in candidates who use field, laboratory, and/or quantitative methods to understand sedimentary geology and/or sedimentary systems.

Items must be submitted electronically to UNM Jobs: (https://unm.csod.com/ats/careersite/JobDetails.aspx?id=6930&site=14). For best consideration, all materials must be received by January 7, 2019. The position will remain open until filled.

The Department of Earth & Planetary Sciences is committed to building an excellent, diverse and inclusive faculty, staff, and student body. In addition to the highest standards of scholarship, teaching, and professional activity, successful candidates will have a demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities.

Assistant Professor in Film and Digital Arts (REQ7238)

The Department of Cinematic Arts at the University of New Mexico, College of Fine Arts,

invites applications for an Assistant Professor in Film and Digital Arts.

The position begins August 2019. Teaching responsibilities will include foundational and

advanced studio courses in a wide range of production approaches and aesthetics. The successful

candidate may also teach classes in film history, criticism, and theory.

The Department of Cinematic Arts values pluralism. The art we make, including videos,

computer games, digital animation, virtual reality, mixed media, as well as creative and critical

writing, embodies our disparate aesthetic appreciations and multifaceted views of the world. Our

curriculum juxtaposes “major works” with images that contest canonical categorization.

Cultivating art and artists whose presence is often underrepresented, our diverse faculty supports

a diverse student body in a collegial department where intellectual inquiry meets

experimentation.

The University of New Mexico is located at an altitude of 5,200 feet in Albuquerque, near the

center of our state. A city of 600,000 at the base of the Sandia Mountains in the Rio Grande

valley, Albuquerque has much to recommend it. Many peoples enrich the geographically

stunning landscape in terms of their histories, arts and sciences, languages, and cultural values.

UNM is a large “majority minority” state school with a faculty of over 3,000 serving

approximately 24,000 students.

Application Instructions:

1. A letter of application addressing areas of specialization, research, creative work, and teaching

interests;

2. Curriculum Vitae (CV);

3. Three professional references with names and complete contact formation (mailing address,

telephone, and email);

4. Teaching philosophy;

5. Diversity statement addressing contributions to diversity through research, creative work,

teaching, and/or service;

6. 2 course syllabi (not to exceed 10 pages each);

7. 2 links to creative work, or writing samples/published work (not to exceed 40 pages each).

TO APPLY: For complete information including closing dates, minimum requirements, and

instructions on how to apply for this or any UNM position, please visit our website at

https://unmjobs.unm.edu or call (505) 277-6947, or visit our HR Service Center at 1700 Lomas

Blvd. NE, Suite 1400, Albuquerque, NM 87131.

https://career4.successfactors.com/sfcareer/jobreqcareerpvt?jobId=75153&company=SitelPROD&username=&st=AD3264F0D020F543BAE260EBADC3A6DE547F1B69

Summary of Primary Job Responsibilities

Manages training programs and learning experiences for adult learners in a site. Hires, trains and supervises a staff of trainers. Develops/implements training programs for contact center personnel, which may include management development programs. Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness. Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources. Designs learning strategies to fill needs as identified through analysis and in partnership with Coaches and Operations Managers. Conducts the most complex training classes. Develops standards for monitoring agents/representatives. Ensures that feedback programs provide agents with guidance to correct problems. Conducts train-the-facilitator sessions to keep trainers effective.

 

Education

Education (if beyond High School or equivalent): Four-year college degree or equivalent directly related work experience.

 

Experience Target

3-5 years of proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners

 

Knowledge/Skills/Abilities

Ability to manage projects and deadlines, manage people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. Good judgment and the ability to express thoughts clearly and simply